TOP OF PAGEHow do you ensure authenticity and how will I be protected? We've been in this business for over 6 years. All items that we receive go through a rigorous authenticity examination. Please refer to our authenticity page. Furthermore, we have a hassle-free return policy for peace of mind. Feel free to take the items to your local retailer for visual authentication inspection. Many friendly sales associates will be glad to do so and let them know you brought if from AuthenticLovers.com.
TOP OF PAGEWhat condition are the items in? We sell items from like new to excellent to well used. The condition of our items all vary and will be reflected in the sale price. We purchase items in all sorts of conditions to direct the savings to you. Buyers have different expectations. As long as the price is right, the condition is secondary. The condition of the specific item will be stated in the "Condition" tab of each item.
TOP OF PAGEWhat do the items come with?Some items do not come with anything other than the actual item pictured, others come with dustbag, tags, boxs, receipt etc. Please refer to the item "Includes" tab for additional items included. If the "Includes" tab is missing, it will not come with any additional items.
TOP OF PAGEAre the images shown on your website of the actual items listed for sale? Yes, of course! What you see if what you get. No gimmicks.
TOP OF PAGEWhat if I'm interested in an item that's out of stock? If an item is currently out of stock and you are interested in it, feel free to contact us and let us know the item number. Because most of our items are unique and they turn around quickly, we will try out best to locate the item for you within 2-3 weeks.
TOP OF PAGECan you help me locate a specific item? Yes, certainly. Contact us and let us know what you are looking for with the specifics. You can also attach images if you email us directly at email@example.com. We will try out best to locate the item for you within 2-3 weeks.
TOP OF PAGEDo you have any layaway plans? We do allow layaway plans. Please let us know your most convenient payment schedule and we will try our best to work with you. We usually require 50% deposit and then the rest of the payment can be made in 2-4 weeks depending on your situation.
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TOP OF PAGEWhat are your shipping time frames? We ship via USPS priority mail, all orders are processed within 1 business day. USPS priority mail usually takes 2-3 business days to delivery within US, Canada, Alaska and Hawaii. Please note, however,some of our items are located in our Asia collection center where it will be shipped out, and there can be delays. But from our past experience, in most cases, they will arrive within the same estimated delivery times.
TOP OF PAGEDo you ship to military, APO/FPO? Yes, of course.
TOP OF PAGEDo you ship to international destinations? Yes, all items will be shipped via USPS International Priority mail. Orders are processed within 1 business day and the estimated transit time for international mail is 6-10 business days.
TOP OF PAGEWhat is your return policy? Please refer to our NO RISK HASSLE-FREE POLICY
TOP OF PAGEWhat items are not refundable? All items in the "Clearance" Section is not refundable. All sales are final.
TOP OF PAGEHow long does it take to process a return? Refunds are made within 2-3 business days upon receipt of returned item. All refunds will be issued via the original payment method minus shipping fees and a 3% restocking fee.
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TOP OF PAGEWhat is the difference between direct selling and consignments? There are pros and cons for both in terms of payment and time frames. And in some cases, we may only offer you the choice of consignment due to rarity. Please refer to Direct Selling Vs Consignment page.
TOP OF PAGEWhy should I go with you versus selling on Ebay on my own or going to be local consignment store? Please refer to Reasons Why You Should Choose Authentic Lovers.
TOP OF PAGEHow does consignment work and what commission fees do you charge? We charge a low consignment commission of only 30% of the final sale price. For items over $5,000, fee is reduced to 25% of final sale price. Please note that if your item is sold through an online auction, fees associated with the auction will be deducted from your proceeds. See our direct selling and consignment process.
TOP OF PAGECan I name my own selling price if I consign with you? Yes, certainly! Especially if it's a rare item. When you email us information on your items for sale, you can specify that information in the "Additional Notes on Condition" section. However, for the common items, please note we cannot guarantee the final sales price. Our goal is to help you sell as fast as possible for the highest sales price. We are on your side, the higher you sell for, the more commission we make. But as the same time, due to economic environments, the value of used merchandise changes and we will adjust our pricing according for a fast return.
TOP OF PAGEWhat is the consignment period? The consignment period starts from the day we receive your item and lasts for a minimum of 60 days. After the 60-day period, it is automatically extended month to month until either party, in its own discretion, chooses to end the consignment by giving written notice to the other party via email. The item will be returned within 2 business days.
TOP OF PAGEHow should I mail you my items? Always make sure you use a reliable shipping company, ie. USPS, UPS, FEDEX with tracking services and adequate insurance. We are not responsible for items lost in transit or damaged upon arrival. Packaging material suggested is white tissue paper as the first layer and bubble wrap for the second layer. Never use newspaper, color tissue paper or plastic bubble wrap with direct contact with leather. Heat can melt the color or plastic onto the leather and destroy your item.
TOP OF PAGEWhat if the buyer returns the item that I consign? How will that affect me? In the old-fashion world of consignments, the retailer has the right to return the item back to the consignor when an item is returned or when the sale is incomplete. Luckily, here at Authentic Lovers, you don't have to worry. Once an item is sold, it's considered sold! You will be paid whether the item is returned or not.
TOP OF PAGEHow long does it take to receive my payment? Direct selling - After we have received your items, we will inspect the authenticity of your item and confirm the condition. We will notify you within 2 business days the exact payment amount and transfer the funds to your Paypal account or send you a check by mail based on your payment method requested. Consignments sold on our website - Within 2 business days from the sell date of your item, we will notify you by email the exact payment amount and transfer the funds to your Paypal account or send you a check by mail based on your payment method requested. For items that sell for more than $3000, there is a holding period of 10-15 days from the sell date of your item before we will notify you by email for your funds to be released via Paypal or check by mail. Please note that items sold on Ebay may take longer for funds to be released. After we receive the payment from the buyer, from that point there is a 7-10 day holding period before we can release the funds. If there are issues with the buyer for non-payment or if we have to relist the item for sale, we will notify you by email.
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